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Original topic:

Delete option for sms from notification

(Topic created on: 07-12-2020 11:50 AM)
nishantmk
Beginner Level 2
Options
Galaxy A
Delete option for all sms doesn't appear in notification. It appears only for certain sms from my bank or mobile operator. For example, sms from mobile operator reminding me that I missed calls from a certain number doesn't show delete option in notification. It's quite frustrating. I think this happens to all sms received in sim 1. For sim 2 it shows delete option. Can samsung update the app to get rid of this annoying bug? 
10 Comments
MohammedSijah
Expert Level 1
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Galaxy A
Hi, I think the action buttons are generated automatically based on the sms content. Any way just verify that notification settings are set similar for both sim cards.
(Settings>Notifications>Messages >New messages. See whether they are set same for both sim cards).
Thank you.
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nishantmk
Beginner Level 2
Options
Galaxy A
Thanks for your reply. I checked, and yes they were both same. However, i feel delete option should be there for all messages. Is there a way I can let the app developers know about it?
MohammedSijah
Expert Level 1
Options
Galaxy A
You may send an error report for that. Click '+' button from Samsung members homescreen. You can also ask questions through a 'text-chat'. Thank you.
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Samsung_specialist
Community Manager
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Galaxy A

Hey there,

Can you please share with us screenshot comparing both the SMS received in SIM 1 and SIM 2. 

Thank you

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nishantmk
Beginner Level 2
Options
Galaxy A
Hi, I just noticed that it's not a sim based issue. Please see attached screenshots. Both are from sim 1, one shows delete option whereas the other doesn't.
tanankit
Beginner Level 4
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Galaxy A

can you fix this issue

0 Likes
Members_pye8mI3
Beginner Level 2
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Galaxy A

Same issue 😪 please resolve it 

ASP

 

Regards

Rohit Arora 

0 Likes
SavanKuppast
Beginner Level 4
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Galaxy A

Is there any update on this.

 

Its actually frustrating to not find delete button in notifications for certain kind of messages

pgerardo
Beginner Level 3
Options
Galaxy A

I totally agree, the option to delete SMS is great, but then is frustrating that only shows for some messages. Please allow us to turn this on for all SMS messages