Original topic:

Cloud error 305

(Topic created on: 01-25-2018 01:46 PM)
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AdityaShah19
Active Level 2
Options
Galaxy A
The Samsung cloud backup feature hasn't worked on my A5 2016 since day one. It always shows error 305. Please help.
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2 Comments
admin_
Expert Level 5
Galaxy A
Thanks for being with Samsung and for sharing your concern. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Be sure to hit ♡ when you find an answer that works for you.
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AdityaShah19
Active Level 2
Galaxy A
it's solved. had to do a factory reset
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