Can't access quick settings

[KMH1980]

For some reason I am unable to use quick settings  when an app is open. I can swipe down and access the same from home screen but when I try to do the same when an app is open it doesn't work. I have cleaned cache  in recovery and also factory reset  but the issue is still there. Am in the latest July patch

Any solutions??

[DonaldGonsalves]

are you swiping from the top of the screen?

[KMH1980]

yes

[AbhijithAshok]

hi, swiping down to open quick panel is accessible only from home screen and it doesn't support if any app is open...

[KMH1980]

it used to work earlier. And I have Samsung s10 plus where it works and also it works on all android. not sure if it's a bug

[Sidhabhi]

See, if you are swiping from top while using any apps,then it should work and if you are swiping from middle then it won't work..

Now, if you are using goodlock app/task changer then.turn it off or if you are using some 3rd party themes then.move back to default theme..

[KMH1980]

I am swiping from top all the way when in app. i know it doesn't work from middle swiping. I don't have good lock. I have reset the phone and only basic apps are installed

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[YunisMaruf]

I have same problem  how to  fix?