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12-04-2019 01:13 PM in
Galaxy AHi there,
We apologize for the inconvenience caused to you.
We would like to suggest you to visit Samsung service center, as the device requires physical inspection. The service center engineer will provide you the relevant solution post physical inspection of the device.
Please refer the below link to locate the nearest service center:
http://www.samsung.com/in/support/servicelocation/
Regards,
Team Samsung Members