Original topic:

Camera a51 frozen on hdr mode

(Topic created on: 10-24-2021 11:58 PM)
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Nadz976
Beginner Level 2
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Galaxy A

Hi can you help please ? My camera when put on HDR mode freezes and i can't switch to any menu after it freezes.  i have to close the app and reopen it again.  It was working fine a week ago. Anyone experiences this issue ? 

FYI :  The normal mode is working fine. 

THANKS A MILLION FOR YOUR HELP

1 Comment
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support