Original topic:

Camera App

(Topic created on: 02-08-2020 12:08 PM)
274 Views
Jasmeet101
Active Level 3
Options
Galaxy A
Hi guys. I just want to say that i just got my new phone galaxy A50s it is working pretty good and I am really happy with it's performance but the one that frustrates me is the slow camera app. I mean it takes almost forever to open the app and in the app also it is very laggy, the switch from back to front camera is also very laggy. I don't understand what the problem is all the other apps including the high demanding games work perfectly but the camera app doesn't seem to work properly. Can anyone help or give suggestion to get to work properly or you know maybe a software update to optimize the app. Thanks for reading.
5 Comments
Black98600
Active Level 5
Galaxy A
try to clear data of camera app and turn on the reduce animation option.
0 Likes
Jasmeet101
Active Level 3
Galaxy A
will try to clear the cache and data and I already have reduced animation on.
0 Likes
GizmoFreak
Active Level 4
Galaxy A
weak processor.
0 Likes
Jasmeet101
Active Level 3
Galaxy A
I don't think the processor is weak I can run pubg on high so I am pretty sure I can run a camera app.
0 Likes
Galaxy A

Hi there,


We apologize for your inconvenience with the Samsung device.
Please perform the following steps to resolve the issue:
1- Camera > Settings of camera > Reset of camera settings.
2- Settings > apps > tap on 3 dots > show system apps > camera > storage > clear cache.
3- Stop the background running app (Tap on the left soft key and close all the running apps).
4- Check for the latest device O/S (Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/ Ask Questions).

Regards,
Team Samsung Members