Calls via bluetooth not working

[DisIsIt]

When my phone is connect to the smartwatch or android auto in the car and the phone rings , the audio is comming from the phone only and i am not able to use either the car speaker nor the watch speaker . I am able to use music and other stuff but not the calls. This is really frustrating

[Ultra_Devil]

Check if nearby Share is turned on...

[Wodehouse]

You're describing a common and frustrating issue with Bluetooth audio routing, particularly when multiple devices (smartwatch, car's Android Auto) are connected. Here's a breakdown of why this might be happening and how to troubleshoot it:
Possible Causes:
* Bluetooth Audio Routing Conflicts:
* Your phone might be defaulting to its own speaker for calls, overriding the connected Bluetooth devices.
* There might be a conflict in how your phone prioritizes audio output between the smartwatch and Android Auto.
* Device Compatibility and Settings:
* Some smartwatches or car systems might not fully support call audio routing from all phone models.
* Incorrect Bluetooth settings on your phone, smartwatch, or car system can lead to audio routing problems.
* Android Auto Settings:
* Android Auto has its own audio management, and sometimes it doesn't properly take over call audio.
* There can be settings within android auto that need to be adjusted.
* Smartwatch Settings:
* Some smartwatches have settings that control how calls are handled.
* Some smartwatches are only designed to alert you of the call, and not to be used as a speaker phone.
* Phone's Bluetooth Profile:
* The Bluetooth profile being used for calls (HFP - Hands-Free Profile) might not be correctly negotiated between your phone and the connected devices.
* Software Glitches:
* Temporary software bugs on your phone, smartwatch, or car system can disrupt audio routing.
Troubleshooting Steps:
* Check Bluetooth Settings on Your Phone:
* Go to your phone's Bluetooth settings.
* Find the connected smartwatch and Android Auto entries.
* Tap the settings icon (gear icon) next to each device.
* Ensure that "Phone audio" or "Call audio" is enabled for both devices. If there is a setting for HD audio, try disabling it.
* Try disconnecting each device one at a time, and making a test call, to isolate which device is causing the issue.
* Android Auto Audio Settings:
* When connected to Android Auto, look for audio settings within the Android Auto interface on your car's screen.
* Check if there are options related to call audio or speaker selection.
* Ensure that the call audio is set to the car speakers.
* Make sure that the android auto software is up to date.
* Smartwatch Audio Settings:
* Check your smartwatch's settings for call audio options.
* Some smartwatches have a dedicated "Call" app or settings section.
* Make sure that the smartwatch is capable of handling call audio, and that the setting is enabled.
* Make sure that the smart watch software is up to date.
* Restart Devices:
* Restart your phone, smartwatch, and car's infotainment system.
* This can often resolve temporary software glitches.
* Unpair and Re-pair Devices:
* Unpair your smartwatch and Android Auto from your phone.
* Restart your phone.
* Re-pair the devices one at a time, testing call audio after each pairing.
* Check for Software Updates:
* Ensure that your phone, smartwatch, and car's infotainment system have the latest software updates.
* Updates often include bug fixes and improvements to Bluetooth compatibility.
* Phone's Audio Output Settings (During a Call):
* When a call is active, look for a speaker icon on your phone's call screen.
* Tap the speaker icon to see available audio output options.
* Select the desired output (e.g., Bluetooth device).
* Bluetooth Profiles:
* In rare cases, you might need to investigate the Bluetooth profiles your devices are using. This is more of an advanced step.
* Contact Device Support:
* If the problem persists, contact the support teams for your phone, smartwatch, and car's infotainment system.
* They may have specific troubleshooting steps or be aware of known compatibility issues.
By systematically working through these steps, you should be able to identify and resolve

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[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

As per your concern, we would request you kindly perform the following steps to resolve your issue.

● Reset app preferences: Settings > Apps > More option > Reset App Preferences.

● Kindly try to connect your device with "other devices" and check.

● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset settings: Settings>General Management>Reset> Reset all settings to their default.

● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support