Original topic:

Call record faild played in call log

(Topic created on: 02-24-2023 08:06 PM)
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Samsung_1VjPPg5
Beginner Level 2
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Galaxy A

After One UI 3.0 beta 1 update we are unable to play the call recording from the recent call log. Previously we can play. Now it shows failed to plag voice-mail. Actually it's call recording but phone says it's voice-mail. Pls rectify the issue. Refer the screenshot

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Galaxy A
Go to phone app>grant all permissionsScreenshot_20230224_202506_Settings_1000023048_1677250507.png
Galaxy A
Give permission.
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cs-member11
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-use-the-call-recording-feature-on-your-sams...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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