Call not working

[Sadiqa789]

After one UI 3.1 update on my galaxy A80 i can't hear hear voice and neither the person on other side for 10-20 seconds.Please fix this as soon as possible

[Ehsank]

send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[Ehsank]

and as of now you can perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

If still same issue persist then try these below steps

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)

[RamkumarMasilamani]

Solution for the issue in *SM-A80 After update of UI 3 Calling Issue.*

Accpect my solution if working

```Uninstall 3rd Party Application```

*Setting Reset (30 % Work) No Data Loss Take backup precaution*
 Go to Setting
 Account
 Reset All Setting.

*Wipe Cache Partitions (60 % Work) No Data Loss Take backup precaution*
 Turn Off Your Handset(directly or Power + Volume Down)
 Connect with Earphone or USB (Connected with PC/Laptop)
 Hold Power & Volume UP Until recovery mode screen
 Select Wipe Cache Partitions
 Once completed, Select Reboot

*Repair App (80 % Work) No Data Loss Take backup precaution*
 Follow Steps for Wipe Cache Partitions (Until recovery mode screen)
 Select Repair App
 Once completed, Select Reboot

*Factory Reset (90 % Work) Data Loss*
 Take Back-up your Handset using Smart Switch with your PC/ Laptop
 Follow Step for Wipe Cache Partition (Until Recovery Screen)
 Select Factory Reset
 It will erase entire data of your handset.

**If nothing works, please visit Customer Care or Flash your Handset with yours Risk.***

[vamshikrishnas]

Try this method its working for most of the people

Repair App - No Data Loss

1. Turn Off Your Handset
2. Connect with Ear head or USB (Connected with PC/Laptop)
3. Hold Power & Volume UP Until recovery mode screen
4. Select Repair App
5. Once completed, Select Reboot

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Ayush229]

Received an update including the bug fixes, and this calling issue has been fixed. If you haven't updated yet, please update your software. ✌🏻