Original topic:

Audio(.ogg) files cannot be deleted

(Topic created on: 08-02-2021 10:54 PM)
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vichu2001
Active Level 3
Options
Galaxy A
I recently found there are some .ogg audio files in my samsung a50 and i tried deleting them and it got deleted but after some time ....it still shows that the files are there.I tried again and again deleting them but it keeps coming back.

I dont know what could be the problem or is this type of virus attack?
How to solve the issue?
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9 Comments
vghhu
Beginner Level 2
Galaxy A
VhbScreenshot_20210802-190132_Gallery.jpg
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Galaxy A
SCREENSHOT SHOULD BE ATTACHED WITH THIS POST TO BETTER UNDERSTANDING YOUR PROBLEM!
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vichu2001
Active Level 3
Galaxy A
This is the screenshot of audio files ....that i deleted yesterday and it came back ....Screenshot_20210803-071503_My Files_137828.jpg
AlphaTrion
Expert Level 1
Galaxy A
These can be of some app that you have installed, that may be required by it
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vichu2001
Active Level 3
Galaxy A
So this is no virus ....thats good to hear
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Galaxy A
THIS IS TONES AND SOUNDS OF SOME APPS LIKE SNAPCHAT ,ETC
WHICH THEY NEEDS TO USED IN APP
AS IT WILL BE DOWNLOADED AUTOMATICALLY

THERE'S NOTHING HARMFUL FILES!
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Anonymous
Not applicable
Galaxy A
These are Gmail notification sounds.
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Anonymous
Not applicable
Galaxy A
These are the notification sounds for Gmail. If you don't want then delete it, nothing will happen.
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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