Audio Problem

[AdeshAdi]

I m facing trouble while listening songs, in between of song i can't hear anything but the song will be playing. I can hear calls without any problem but while listening songs it wl make a problem 

[indiantrueindian]

Fristly say is this issue persist when headphones connected or not

[AdeshAdi]

while connected to Bluetooth headphones problem will come. wired headphones it wl not be a problem

[indiantrueindian]

and please check the music player you are using
or the music you are playing ( * if its only for a single music) may be corrupted

[AdeshAdi]

it wl stop for all songs. i wl face problem in all music player

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check mute all sound option
Settings > Accessibility > Hearing enhancements > Disable Mute all sounds (if enabled).

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support