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06-20-2020 07:25 AM in
Galaxy APlease solve the issue.
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06-20-2020 07:33 AM in
Galaxy A- Mark as New
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06-20-2020 07:40 AM in
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06-20-2020 07:36 AM (Last edited 06-20-2020 07:38 AM ) in
Galaxy Awhen we aren't using phone than some unwanted/Recant tab are running in background that's why battery draining fast.
firstly
Do some step for stopping them.
firstly uninstall all unuseful apk because these apk consume high power 🔋. than go to you device setting than click on device care than open battery option and select power mode and turn on adaptive power saving option and back one step than click on app power management than turn on all option on this section and come back on device care interface and clean your memory and scan your device time to time.
Its may help you to stop your battery draining. and one more thing when you will go for sleep than you must scan and optimize your device.
it's may be solve your problem.
if it is helpful for you than click on 3dot (comment right side) and accept solution
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06-20-2020 07:41 AM in
Galaxy A- Mark as New
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06-20-2020 07:52 AM (Last edited 06-20-2020 07:57 AM ) in
Galaxy Aafterthat it is not solve than this software problem wait for next update.
if it work than accept solution by clicking on the 3dot right side on commant.
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06-20-2020 08:17 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We at Samsung understand the issue. Kindly follow the below mentioned step to improve the performance of the device:
Settings >> General Management >> Reset>> Reset settings: Factory Data Reset
Kindly create data backup of your device via SMART switch mobile application or
http://www.samsung.com/in/support/smartswitch pc suite.
Remember google password before resetting the device because it required during initial setup.
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-20-2020 09:43 AM in
Galaxy A- Mark as New
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06-20-2020 11:56 AM in
Galaxy AI HAVE PURCHASED SAMSUNG M30S MOBILE.
THIS MOBILE SIGNAL RECEPTION IS VERY WEEK. CONFIRMLY I WILL BET SAMSUNG TECHNICAL PEOPLE ALSO WITH 100000/_ REGARDING SIGNAL RECEPTION IS WEAKER THAN OTHER MOBILES LIKE XIAOMI, REALME LIKE CHINESE MOBILES. DONT PURCHASE THIS MOBILES . THEY ARE PROVIDING THEIR ' EXYNOS ' WORST PERFORMING PROCESSORS. THIS IS REAL WHAT I AM TELLING . BELOW I HAVE GIVEN SIMPLE EXAMPLE FOR YOU.
FOR SAMSUNG S20 MOBILE , THEY ARE PROVIDING THEIR WORST 'EXYNOS' PROCESSORS IN INDIA , FOR THE SAME MOBILE IN AMERICA THEY ARE PROVIDING BEST SNAPDRAGON 865 PROCEESOR . EVEN THEIR KOREAN PEOPLE ALSO HATED THE SAMSUNG 'EXYNOS' PROCESSOR PERFORMANCE IN ' SAMSUNG S20 ' MOBILE.
AND THEIR SERVICE ALSO VERY WORST. TODAY I VISITED THEIR SERVICE CENTRE TO RECTIFY THE CHARGING PORT PROBLEM , HE TOLD THAT IT WILL TAKE ONE WEEK TO 10 DAYS TO RECTIFY THE PROBLEM . THIS IS A SMALL PROBLEM . I TOLD HIM TAKE THE COMPLAINT , AND GIVE MY MOBILE BACK , AFTER ONE WEEK I WILL COME AND I WILL GIVE THE MOBILE AND RECTIFY THE MOBILE WITH NEW PART . HE REFUSED FOR THE SAME . REGARDING THIS ALSO I CALLED THEIR CUSTOMER CARE , THEY ARE NOT ABLE TO TELL WHERE THE PART AVAILABLE TO THE NEAREST SERVICE CENTRE IN GUNTUR DISTRICT.
OTHER COMPANIES ARE DOING SMALL PROBLEMS WITH IN ONE DAY. BUT SAMSUNG IS TAKING 10 DAYS . THIS MUCH OF WORST THEY ARE DOING SERVICE.
THEY ARE RELEASING NUMBER OF MODELS WITH SAME PROCESSOR 'EXYNOS 9611' BUT NOT MAINTAINING PROPER SPARE PARTS AT THEIR SERVICE CENTERS . THEIR SERVICE CENTER PEOPLE ARE BEHAVING LIKE GAZITTED OFFICERS. FIRST OF ALL THIS IS THE MAIN PROBLEM WITH SAMSUNG.
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06-23-2020 07:03 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:
1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.
For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern(along with the screenshot which app is draining how much battery) in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
