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04-23-2021 04:49 PM (Last edited 04-23-2021 04:53 PM ) in
Galaxy AHello
Since I did the one ui update I have a downgraded experience on my device. It's slower on many games, also the heat increases way faster than before, regardless of other bugs in few apps (some have already been corrected).
What can I/you do about it please because it is really painful to buy a 400€+ phone and see it crippled by some bad update. (Of course everything was runing perfectly smooth before the update). Is there any plans to fix this ?
Thank you
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04-23-2021 08:51 PM in
Galaxy A- Mark as New
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04-23-2021 09:56 PM in
Galaxy A
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04-26-2021 08:44 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
