A71 calling/speaker issues

Galaxyamk · ‎08-20-2020

These instructions do not coincide with the options when you get into settings of the A71.

As well, why are we supposed to default to 3g/2g when it's a 5g phone? And, why wouldn't the carrier we got it from tell us this?

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.

2. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Black98600 · ‎08-20-2020

a71 in India is 4g phone and the moderator saying to set the network connection to support all three of them.

iamiceparticle · ‎08-20-2020

Bro there are two models of A71. One which is available only supports 4G. The one which is going to come supports 5G and that model is A71 5G.

Samsung_Support5 · ‎08-22-2020

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Original topic:

A71 calling/speaker issues