Original topic:

A52 stuck in boot loop after official OTA update just few days after warranty expires

(Topic created on: 08-24-2022 03:16 PM)
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aniruddhaKamath
Active Level 1
Options
Galaxy A
My Samsung A52 (4G) is stuck in boot loop since 2 days.
After the official OTA update, out of the blue it started restarting & till now its stuck .
Tried multiple things as per Samsung support forums. Tried starting in safe mode, recovery mode, held all the permutations of Volume & power buttons, clear cache from recovery mode, but nothing works. Any ideas how to get out of this? (Trying to avoid factory reset)

Honestly it's a bit disappointing that the warranty expired just few days back & I'm facing this issue so soon.
 
P.S. new to this forum so please revert if some other domain exists which might be more appropriate to share the issue/concern
8 Comments
SUVANKAR03
Active Level 3
Galaxy A
Yes press the power button and volumn down
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Galaxy A

Nope as mentioned I have tried all the modes: Safe Mode, Recovery Mode even Download Mode. Nothing helps. It gets stuck in boot loop again.

As per my local mobile repairer it might be related to some CPU issue which will cost around ~4k to repair/replace.

Trying to avoid that as my warranty just expired few days back, & the timing of the issue seems very suspicious in order to be coincidence.

SrajTech
Expert Level 5
Galaxy A
Just visit the service center and ask them about the issue and tell that this happened just after update
Please tell here whatever they tell
Visit as soon as possible
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JithinAjith
Expert Level 1
Galaxy A
Motherboard issue
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Galaxy A

Got the quotation from official Samsung service center. They are stating issue is due to motherboard & will cost Rs 10,600 for repairs. 
I bought this phone around 24k & as soon as the warranty expired I'm facing an issue costing nearly half of selling price & due to no fault of my own. 

Honestly this is just downright ridiculous & unethical.  Any suggestions, for next steps?

Comment from official Samsung team will also be really appreciated

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SrajTech
Expert Level 5
Galaxy A
Send mail on Samsung ceo desk
Write about the whole issue and demand free repair
Also tell that this auto restart issue is widely spread in most of the m series phones after update
Be adamant to them and coordinate according to them if they tell you to submit phone to service center
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Mohit Rautela
Beginner Level 4
Galaxy A

I am also facing the Same Issue. My A52 also goes in the same boot loop. I have tried all the methods recovery mode, safe mode but none is proved useful. The service Centre is saying there is an issue with the mother board and it will cost around 10k. Did any one find the solution for this issue. I have purchased this phone from my hard earned money. It is disappointing that the phone goes in such a state just in  1 year 2 months

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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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