Original topic:

A52 HDR streaming & picture quality problem from last software updates

(Topic created on: 10-14-2022 12:09 AM)
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PAPPU49
Active Level 3
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Galaxy A
After last software update I'm facing  two issues in my A52, one is to play HDR streaming, video not playing smoothly, 2nd the quality of picture for change rotation picture contrast was automatically on-off also the quality is poor then A51.
2 Comments
cs_member8
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Members_4JOQOMC
Beginner Level 2
Galaxy A

I also face same problem when i play hdr video colour shift to very dull quality

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