Original topic:

A51 softwear update problems july 2022

(Topic created on: 07-17-2022 12:02 AM)
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dogshape
Beginner Level 3
Options
Galaxy A

APPALLING UPDATE JULY 2022!

Lag when flicking between home screens is dire since this update! It can take 2-3seconds for a screen to load.

Quite often it crashes when scrolling  and takes you back go the home screen.

Battery drainage has increased massively since the update. I'm NOT a heavy phone user. Battery would easily last 3-4 days. Now battery can drain in less that 24 hrs, still with minimal use.

I shouldn't now have to try and find "patches" or "fixes" to try and resolve these problems. THEY SHOULD NEVER HAVE OCCURED IN THE FIRST INSTANCE!

Samsung is this REALLY WHAT WE SHOULD EXPECT FROM YOU?

 

5 Comments
RubeeMoon12
Beginner Level 3
Galaxy A

Add me in this category of battery drain and also fast charging is not working! Another issue is most recent apps at bottom of home screen have been replaced with Samsung apps that I never use......hmmm makes one wonder! Please fix this or let us revert back to previous update. I don't know why Samsung thinks it's OK to force this on us and pretend they didn't  BREAK our phones. SHAME ON YOU!!!!

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NOOB_1ST_ACC
Expert Level 5
Galaxy A
Don't update to android 12 because it is not properly optimized by google, pixel devices are also facing too much bugs/glitches wait for android 13 then update to latest.
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cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
  
Thank you for writing to Samsung. 
   
Warm Regards,
Samsung Customer Support

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dogshape
Beginner Level 3
Galaxy A

Thanks but a totally pointless response that misses the problem. Battery drain was NEVER AN ISSUE BEFORE THE UPGRADE! Likewise with the screen lag.

Even after initiating the battery optimisation functions the problems that Samsung have created STILL EXISTS.  My/our phones worked perfectly well BEFORE YOUR SOFTWARE UPDATE! 

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Galaxy A
Just power off your phone then wait 10sec and then turn it back on. And see whether your problem is solved or not
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