Original topic:

A51 lagging after update

(Topic created on: 10-11-2021 12:13 AM)
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Shěrry
Active Level 2
Options
Galaxy A
My galaxy A51 is lagging after October update 


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After this update my phone is restarting by itself and lagging also sound gets muted and I have to restart device to get it fixed 

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I can't even call when it's starts lagging
I know this is done by samsung update so that we go for new samsung device but next time I will not purchase any samsung phone and not recommend anyone to buy any samsung phone I will buy iphone after a month and I'm gonna crash this phone out of my house
14 Comments
Shěrry
Active Level 2
Galaxy A
Did you do factory reset
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aaroon
Active Level 3
Galaxy A
Done , reset all settings. clipboard_image_1633891377100.jpg
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Galaxy A
Just reset ( factory reset) your phone and everything will be fine this is happens becoz Sometimes it happens that when we update the phone, the phone is not able to optimize the update properly.
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support 

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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device slowing down issue please visit this link: https://www.samsung.com/in/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-i...  

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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