A50 locks automatically and flicks screen

[AswinPradeep]

A50 that Im using has an issue of automatic lock and flick screen. 

I have found the exact reason for the issue. 

It happens (automatic lock and flick screen) while switching from LTE to 2G. 

If I'm at a low signal place the screen starts to flick and locks automatically due to switching between networks. Check the video guys and developers please fix it is so annoying. @Samsung #samsung 

And the support team never notice the thing only the bot reply again and again. For their bug error why do I want to reach the service center and give my primary mobile dor service.

And this happens after the one ui update.

Possible fix right now is by switching  3g only mode or by installing force LTE only  app from playstore  And select  LTE ONLY. But the issue is receiving calls and msgs because most msgs are delevered by 2g and calls can be recieved if the network provider provides VoLte.

Does anybody facing this issue? 

[Arunkumar02]

having same issue after update

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. We would request you to kindly send us the screenshot, video and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application:-
Samsung member application > Click on get help > Send feedback > Error report, so that we can help you out with this.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[AswinPradeep]

please fix it in update no more word.

I have done many times and the most worst feeling ever.

I don't have time to discuss with bots...

I think the comment also bot may be who knows
I have attached the screenshot without noticing again asking me to send report.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Hmak]

Hello, I am also facing the same issue. Pls samsung members help me out with this issue