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12-03-2019 08:48 PM in
Galaxy AHi there,
To resolve the issue please follow the troubleshooting steps provided in the given link: http://www.samsung.com/in/support/skp/faq/1101689
We can guide you further if the issue persists after performing the specified steps.
Regards,
Team Samsung Members
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12-03-2019 10:20 PM in
Galaxy A