Original topic:

A50 Fingerprint Problem.

(Topic created on: 11-12-2019 01:29 AM)
699 Views
YesImAk
Active Level 7
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Galaxy A

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This is by far the worst A50 update, After updating my device i was unable to register fingerprint, i tried 4-5 times it wasn't working but for some weird reason it worked on try 6th.
Things you should do to fix this.
1. Clean you phone screen with dry clothe
2. Wash your hand and make sure your hands are completely dry.
3. Press a little bit harder while registering new finger print. 

I hope Samsung will provide a new updates asap.

5 Comments
mohamadrezamj
Active Level 3
Galaxy A
i have this problem too after november update😑😑😑😑
sreevijay
Active Level 9
Galaxy A
85% of users are facing this same issue including me
0 Likes
Galaxy A
mine is working fine do general reset it will solve all these issuses
0 Likes
Galaxy A
i think we have to remove screen protector from phone then fingerprint can be register
0 Likes
ADSoomeet
Active Level 9
Galaxy A
Installed the latest A50 update. Can confirm fingerprint recognition is better now. People getting "Make sure the fingerprint sensor is clean and dry, then try again" error need to do the obvious thing - clean and dry your fingers and the fingerprint sensor and try again.
0 Likes