YesImAk
Active Level 7
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11-12-2019 01:29 AM in
Galaxy AThis is by far the worst A50 update, After updating my device i was unable to register fingerprint, i tried 4-5 times it wasn't working but for some weird reason it worked on try 6th.
Things you should do to fix this.
1. Clean you phone screen with dry clothe
2. Wash your hand and make sure your hands are completely dry.
3. Press a little bit harder while registering new finger print.
I hope Samsung will provide a new updates asap.
5 Comments
mohamadrezamj
Active Level 3
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11-12-2019 01:37 AM in
Galaxy A
i have this problem too after november update😑😑😑😑
sreevijay
Active Level 9
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11-12-2019 05:08 AM in
Galaxy A
85% of users are facing this same issue including me
lakshyagrover19 97
Expert Level 2
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11-12-2019 05:06 AM in
Galaxy A
mine is working fine do general reset it will solve all these issuses
Amrendrakmr538
Active Level 4
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11-12-2019 08:32 AM in
Galaxy A
i think we have to remove screen protector from phone then fingerprint can be register
ADSoomeet
Active Level 9
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11-12-2019 09:13 AM (Last edited 11-12-2019 10:11 AM ) in
Galaxy A
Installed the latest A50 update. Can confirm fingerprint recognition is better now. People getting "Make sure the fingerprint sensor is clean and dry, then try again" error need to do the obvious thing - clean and dry your fingers and the fingerprint sensor and try again.