A50 Finger print

[VinodBisht]

I'm unable to ad finger print in my A50.

Any Solution for this?

Note- No screem protection inserted.

[su574g]

tey clearing the cache from apps in your phone settings.

[Jyotishman6]

if it doesn't responding might be the wire between fingerprint and motherboard got disconnected because the same issue i have faced.when I visited the service center they replaced with new sensors...

[ChandanMallick]

Check by using interactive check of your Samsung members app whether you're fingerprint sensor is working or not. If it's not then it will show what to do next

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "fingerprint" issue kindly follow the given below steps:-

1. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
>>Settings > General Management > Reset.

2. Try register a new fingerprint after reset. To register a new fingerprint:-
>>Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[VinodBisht]

not solved