Original topic:

A34 animation and perfomance lagging issue

(Topic created on: a week ago)
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galaxyinformeraA34
Active Level 1
Options
Galaxy A
I am using a34 5g from 30/7/2023 . In this time my phon lagged any time and app animation, app scroll animation, app opening animation every time lagg. And my phon perfomance fall down very badly 😢. I fill my camara quality dropped .please solve this problem . Every day I have not working in my phon . Like Factbook, youtube, ..... . App Lagg very badly . Please 🙏 solve it as early as possible. This is prove copy ____





4 Comments
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
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Konkangypsy
Active Level 3
Galaxy A
You should clear your app cache and keep clearing apps when not in use.
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cs_member9
Active Level 7
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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