My A31 sometimes stops charging for sometime and then automatically starts charging while this time on the AOD it shows fast charging but it does not display the time remaining for full battery.Could it be due to Temperature Problem becoz when this happens I have noticed that the adapter the really hot. I always use the cable and adapter that came in the box.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
Check connectivity: Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.
Check charger functionality: Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
If different device charging with the same charger: It seems your charger is functioning, before getting into the mobile-related troubleshooting, I would like to know whether you are using a Samsung approved charger?
Note: We recommend our customers to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.
If the device charging with different charger: It seems there is an issue with your charger, Kindly check the physical condition of your charger for any damage. If damage: Issue might be because of the damage hence we request you to visit Samsung service center to get it replaced (Warranty not applicable).
If not damage: As we have tried with all possible troubleshooting and issue has not been resolved. I request you to visit the nearby service center along with your mobile and charger for a detailed inspection.
Charge the device: Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.
For further information, please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
