Original topic:

A31 Restart Issue

(Topic created on: 10-30-2020 12:55 PM)
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pv7191
Active Level 1
Options
Galaxy A
Hello  anyone have a solution  for samsung a31 restarted  automatic 7 to 10 time in a day.
Please give me solution.
4 Comments
Ehsank
Expert Level 5
Galaxy A
you can try these steps

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. go to safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work
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arivu007
Active Level 1
Galaxy A
@pv7191 did your problem resolved bro??
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pv7191
Active Level 1
Galaxy A
no
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "auto restart" issue please follow below given step:

>>Go to Settings > General management > Reset > Turn off auto start.


If the issue still persist,  we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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