A16s

[LihleT]

Need help been a week or 2 my A16's fingerprint is acting up

Says fingerprint not responding when i got to settings to deregister and start afresh it say restart the phone been restarting m tired now

Wat could be the cause of this?

[IntolerableGenius]

Take it into a Samsung Repair Centre. They will repair or replace your device under warranty.

I know it's frustrating but you will come alright.

[LihleT]

The minute i press Biometrics to remove and add it says if this continues please restart your phone


Thank you i will do so

[Munatsi399]

Try contacting samsung customer support for assistance.... though you won't be able to contact them today, they work 8-4pm

https://www.samsung.com/africa_en/support/?cid=sea-alert-redir

They can assist also with finding you a service centre close to you and their contact details

[LihleT]

Thank u🙏

[LihleT]

Its a software glitch.....i updated it recently it came alright...be checking the security updates

[LihleT]

Mine is all good now

[zibusiso]

Me too I have the same problem

[LihleT]

So sorry man....i tried resetting everything to updates ai its not working

[LihleT]

Am also back to that situation....i wll take it to samsung store in Eastgate