A 80 update error

[prajinkumar]

I updated my a 80 to one ui3, android 11.after that if i try to make a call,the phone gets lagging and cannot hear anything.if i received a call,cant hear anything for more than five seconds.it is more than three days sice it is happening.calling is the primary function of a phone and you people are not doing anything about this issue.

[Ehsank]

send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[Ehsank]

and as of now perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

If still same issue persist then try these below steps

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support