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Original topic:

5g connectivity issue

(Topic created on: 09-24-2023 11:33 PM)
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drrahul97
Active Level 1
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After update my 5g jio net is not working properly i have to use 4g net .on 5g net simple google pages are not opening .
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Rj6464
Beginner Level 2
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Broo i hqve the same issue you have to turn off the mobile network and turn on again then it works for the time being.. every single time you have to do it once you connect with the wifi and come back to 5g you have to do the same thing turn on and turn off 2 times
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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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