Original topic:

app lock is not working properly in galaxy j5 prime after update

(Topic created on: 10-20-2018 11:16 PM)
201 Views
Lokeshsharma
Active Level 1
Options
Delhi
I have updated my galaxy  j5 prime to latest version. Yesterday I reset my phone. Now I am facing an issue in app lock. If i set app lock to finger print and pattern, it also set screen lock to same. If I remove finger print lock and pattern lock from screen, it also removes finger print lock from app lock. Whereas before reset this problem was not there. If anybody  has the solution, please provide it.
2 Comments
admin_
Expert Level 5
Delhi
Thank you for sharing your concern. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
0 Likes
NAzZiR
Expert Level 1
Delhi
thanks
0 Likes