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02-19-2024 03:45 PM in
DelhiDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, kindly visit the mentioned links to resolve your device issues. If your device is heated then the 5G network shifts to 4G this is the concept of the device to prevent the overheating of your device. However, we are taking your valuable feedback regarding this.
Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Galaxy device network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
