Original topic:

Heating issue

(Topic created on: 09-20-2025 04:23 PM)
254 Views
sunnyHanny
Active Level 1
Options
Delhi
Hello Samsung Team,

After updating my Galaxy S25 Ultra to One UI 8 (India region), I have noticed that the phone is heating more than usual, even during normal usage like browsing, social media, or using the camera.

Before the update, my device was running cool and there were no heating problems. This issue started only after the One UI 8 update.

I kindly request Samsung to look into this and release a patch update to optimize heating and performance.

Thank you 🙏
6 Comments
BabinBro
Active Level 5
Delhi
Same here, using camera heats up the device
truakki
Active Level 4
Delhi
Battery draining and green line issue start after new update
crisis customer
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kaslokesh
Active Level 9
Delhi
Hain!!!
Green line issue in S25 Ultra??

Are you joking or serious?
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cs_member8
Moderator
Moderator
Options
Delhi

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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VISHAL3394
Active Level 5
Delhi
Samsung this is the most useless suggestions you can give. I think its a bug with new one ui 8.0. May be fix that and give software update
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VISHAL3394
Active Level 5
Delhi
I am facing the same issue specially during whstapp video calls
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