Original topic:

Error Report

(Topic created on: 09-29-2018 08:10 AM)
229 Views
arunthomas
Active Level 3
Options
Delhi
I got Oreo updation for my Samsung galaxy J7 prime yesterday dated 28/092018. After the updation galaxy applications are not working. Camera is improved. Please fix the bugs 
5 Comments
Sahil1999
Active Level 3
Delhi
i got same error.
Jackie1982
Active Level 7
Delhi
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admin_
Expert Level 5
Delhi
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Remove the Samsung account from settings>>clouds and accounts>>accounts>>Samsung account>>3 dot>>remove.
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system app >> Galaxy app >> Storage >> Clear data.
- Open my galaxy app and sign in with Samsung account.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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pankaj1979
Active Level 2
Delhi
is ur phone working fine. I have call drop n voice breaking issue after oreo update. n even volume of the call is very low as compared to previously.
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NAzZiR
Expert Level 1
Delhi
Please Guys like this post and share - https://community.samsungmembers.com/en_IN/post?categoryId=10012&postId=394486
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