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Why not add me on WhatsApp https://wa.me/message/MVNVCHB6SI7ND1

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Beginner Level 2

Setting > Apps > android > setup > disable

if disable option not available download activity launcher tap on settings find manage apps > android setup and then disable this

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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We apologize for the inconvenience caused to you. Hope your issue got resolved if not then to resolve issue please follow below given steps:-

 

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

 

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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