Mic not working

[kimby]

So got this brand new A21s and the mic doesn't seem to be working any ideas 

[Deadskull]

Try doing a hard reset?

[Maps_sam07 · Accepted solution]

Hi  kimby 

Please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

If the issue still persist try a factory reset : settings>> general management>> reset >> Factory reset .

[Deadskull]

you could always do a hard reset

it will wipe all of your data however