OTG is not supporting after software update (M30s)

[chandruvishwa10]

Please help 

[rush20]

For 3rd option go to diagnostics

[TanmayK]

Try with some other otg connector... Samsung has some trust issues. 😂

[cs-member13]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

1. Check different OTG with your device.

2. Check another pen drive.

3. Check by using another pen drive.

4. Check the USB connection.
Perform interactive checks through the Samsung Members apps.
Path: Samsung members > Get Help > Interactive checks > Charger/USB).

5. Update software: Menu>apps>settings>software update>install.

6. If the issue has not been resolved then reset the device:
Apps>settings> general management>reset.
Note:- Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[mosin9860]

Otg is not Wark a31

[arunbirsingh]

OTG is not working please help

[pabitra818]

I am use different OTG and Pendrive but not showing in My mobile samsung m30s mobile