Help Post

[hontoqmaruf]

I am experiencing slow charging last couple of days in my A71, i have been using this charger from the beginning this was provided with the phone, i have been using this phone for almost 1.7 years. 

Any suggestion or recommendations on this problem?

[WalkieTechie]

Clean your charging cable's and phone's ports using a toothpick/pin and cotton earbud.

[hontoqmaruf]

Already done...

[WalkieTechie]

Okay did this happen after any recent update? Because many users were complaining about this in different devices. So may be a software update caused this then...

[hontoqmaruf]

Yes after November's update i am facing it, sometimes its charging smoothly sometime not... But i can not relate the Problem with update..

[PankajPatil1406]

Is the charging cable original and in good condition?

[hontoqmaruf]

Yes, i always tc my stuff very well

[PankajPatil1406]

Still would suggest to try different cable and charger. So that you can zero in on the exact fault.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/how-to-fast-charge-on-your-galaxy-device/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support