Nadir85
Beginner Level 2
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07-21-2020 10:04 PM in
Community GuidelinesJust bought the new device 2 days ago. Very disappointed after promixity sensor problem came up. Screen goes black. After pressing the home button the screen wakes up but becomes unable to be operated.
Same problem occurs when listening to the WhatsApp voice messages. As the voice note is played the screen goes dead. It's so frustrating.
2 Comments
iamiceparticle
Expert Level 4
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07-21-2020 10:17 PM in
Community Guidelines
Factory reset to fix the issue. I was having the same issue. Its working fine.

Anonymous
Not applicable
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07-21-2020 10:25 PM in
Community Guidelines
some time I also face proximity sensor issue in Galaxy A71
