Dual whats app issue

[Manassharma115]

I m facing problem in dual whats app.. photo or video not able to get saved at gallery.. need help to sort this problem

[DarshanChatterjee]

Due to Google’s improved security policy on Android 11, storage memory is separately managed for each user.
As dual messenger works based on multi-user service, storage memory of dual messenger can't be shared with other apps.
Therefore, downloaded images  using dual messenger are not saved in the Gallery app.
To check downloaded images, please go to My Files > Internal storage > DualApp > DCIM > Messenger app folder

[kingram02]

The messanger folder doesn't exit

[DarshanChatterjee]

Messenger means the app you're using as messaging app (Like whatsapp telegram signal or anything)

[kingram02]

Yeah bro whatsapp folder doesn't showing

[DarshanChatterjee]

This is the only solution I have.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support