Original topic:

[Bug Report] Android Auto not working with Secure Folder

(Topic created on: 01-23-2022 12:23 AM)
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Anonymous
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[Bug Report] Android Auto not working with Secure Folder

With Secure Folder on , AA start crashing when connecting to car. The only way to solve it, is to uninstall Secure Folder, both , clear cache and data of AA and Google Play Service. Without clear cache and data, AA will start normally, but, it will crash in seconds. Solve it plz. Env: AA DHU 2.0rc, S21U with Secure Folder on

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cs-member13
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Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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