Mobile

[Aakashkarmakar]

Why my mobile was hanging?

[Aakashkarmakar]

I using galaxy j7 next.as many times at a day when i am receive a call and playing game.

[Abhishek13892]

Due to not using your mobile properly

[Aakashkarmakar]

I don't understand what you saying.

[Abhishek13892]

You should do these things and to resolve just follow these steps you will get solution of your problem,
1- Uninstall unused app(which is not from Play store)
2- Open App setting on top right by tapping 3 dot click on reset app preference
3- Open again app setting and click on ONE UI HOME and Open Storage clear cach and data too and going one step back and again Open ONE UI and click on forse stop.

Now your Home UI will be reset and one by one use app and will work your app properly.

4- You need to switch off and switch on (not restart) your phone,

You should do factory reset once in 3 month to get good performance

[Aakashkarmakar]

thanks for your suggestions.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support