Getting error proximity sensor blocked

[Girishankar]

When I take Phoenix getting error 
proximity sensor blocked 

[Girishankar]

any idea what is the issue ?

[kshitij_srivastava]

Get to the servicecentre

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Girishankar]

I did 2 times resetting

[NAzZiR]

thanks

[NAzZiR]

👍 👍

[Girishankar]

welcome

[manoharnema]

great