We apologize for the inconvenience caused to you. To resolve the charging issue kindly follow below given steps:-
1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
2. Charge the device:- Please charge the device in switch off condition for a minimum of 10 minutes. If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage). If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern. (Samsung Members app > Get help > Feedback > Error report/ask question).
