Hi, santa12345 kindly provide more information related to your query and please advise what error message are you getting?
Please also provide a screenshot of the error.
These details will help us properly understand the situation you are facing and allow us to offer the support you need.
Please also run a service test on your Fingerprint sensor.
1. From the phone dialler, enter *#0*#. 2. Select Sensor 3. Scroll down 4. Under Fingerprint test, Select Normal scan.
If the issue persists, please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.
Do you factory reset your phone every time when fingerprint reader stops working? I mean this adds more security to your phone like if someone force you to scan your fingerprint and your fingerprint reader doesn't work. For the PIN/password, you can say you forgot them.😅
