Whatsapp call not showing video and can't make whatsapp call with mobile data

[JanineT2]

Hi,

I recently purchased the samsung z flip 7 and my whatsapp video isn't showing on video calls even though the camer permissions are enabled. I also can't make calls with my data. My mobile network state says it's disabled.

I have cleared the whatsapp cache, Uninstaller and reinstalled also restarted my phone but none of these steps have resolved the issue

[Sbonga99]

Did you try resetting your network settings?

[JanineT2]

Hi Sbonga, I have reset the access point name, is that the network setting you are referring to?

[Sbonga99]

No but resetting network settings is a more comprehensive reset. It includes resetting your APN settings, but it also does the following: ​Erases all saved Wi-Fi networks and their passwords. ​Clears all paired Bluetooth devices. ​Resets any VPN configurations you have set up.

[Sbonga99]

So, while you've taken a crucial step by resetting the APN, it's worth considering the full network settings reset as it addresses a wider range of potential connectivity issues

[JanineT2]

Hi Sbonga, how do I reset the network settings?

[JanineT2]

Also would it fix the whatsapp problems or just the network state showing as disabled

[Sbonga99]

It has a very good chance of fixing your WhatsApp issues because the core problem seems to be with your phone's mobile data connection. Since you mentioned that your "mobile network state is disabled" and you can't make calls with mobile data, this points directly to a network configuration issue.

[JanineT2]

Thanks Sbonga, the reset has fixed the calling issue. I'm still not able to see my video on a whatsapp call. I'm not sure if its specific to whatsapp, because when I turn on the video effects before the call is answered by the other person then my video shows. But if I get a video call from someone else or don't turn on the effects then my video doesn't show. Do you perhaps know if there is a fix for this?

[raveenanijjararora]

I am facing the same issue. Resetting the network didn't really help getting my video to work on WhatsApp calls.