Original topic:

Health Monitor not working (is not available in your current location)

(Topic created on: 06-03-2021 10:39 AM)
allancep
Beginner Level 4
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Wearables

Hi,

I just installed the Samsung Health Monitor and I'm getting the error: "Samsung Health Monitor is not available in your current location"

Watch: Samsung Galaxy Active2,

Mobile: Samsung Galaxy S21+

Current Location: UAE - Dubai

Both OS are up to date.

 

I searched for some troubleshooting here in the community, but none of them worked. Any ideas?

 

11 Comments
صبرية
Active Level 6
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السلام عليكم ورحمة الله وبركاتة أسعد الله صباحكن بكل خير حبيباتي الطالبات مرفق اليكن درس اليوم الثلاثاء  الموافق 1-6-2021
بأنتظاركم في البث ا لمباشرفي تمام الساعة العاشرة 10:00صباحا الرجاء الحضور في ا لقناة
61 رقم

Adik12
Expert Level 2
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It should be available and it is not available in Qatar yet but it should be available in UAE
skb40
Active Level 3
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This app is getting negative reviews in Galaxy store since March but Samsung is still not allowing gulf country to use it !!
Nibin123
Active Level 4
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I am in uae ... Samsung health monitor working fine....i am using Samsung active 2
Samsung_specialist
Community Manager
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Let us know how you like the feature! We love hearing back from Members 😍

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Samsung_specialist
Community Manager
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Hi there, 

Not all features are available in all regions. 

To check the device, please bring the device to a Samsung Service Center to have it checked out. 

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Members_yo8g1do
Beginner Level 2
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I just bought a galaxy watch 4 today because I wanted a full featured watch. Is oxygen and snore detection disabled?? Please explain your response above by detailing the features that are not available in the UAE. We also deserve to know WHY they are not available. 

Gshock
Beginner Level 2
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Can some one assist as to why the Samsung health monitor is not available in the UAE.
Thankyou
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Ashraf-Jandali
Beginner Level 2
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As per Samsung expert the watch and the mobile must be purchased from UAE so the need to be UAE version otherwise the app won't work, I am in UAE my watch active 2 is from UAE but my mobile is from some Asian country so the app does not work 😔
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