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Original topic:

Check your network connection

(Topic created on: 05-06-2022 07:43 AM)
Izaak
Active Level 1
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Wearables
When will the the "check your network connection" issue on wearables be fixed?
1 Comment
Tsogo_sam05
Moderator
Moderator
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Wearables

Goodday Izaak, 

Thank you for reaching out to us and we apologize for the inconvenience.

Kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.

2. Select Settings.

3. Select Apps.

4. Tap on the 3 dots on the upper right.

5. Select Show system Apps.

6. Select Galaxy Wearable.

7. Select Storage.

8. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

 

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