Hi, supastar1947 please refer to the earpods manual.
Here are possible reasons why your phone wouldn't pair with your earpods:
*Your earpods Bluetooth is not turned on. *Your earpods Bluetooth is not discoverable. *The passcode used is incorrect. *The earpods are already connected to another device and needs to be reset.
On the earpods manual, there should be a passcode and instructions to turn on Bluetooth and make it discoverable.
Please let us know what error message you are getting and provide a screenshot.
Also, are you able to discover your earpods when searching?
These questions will assist narrow down the troubleshooting to resolve the issue.
In most cases, there is a button on the earpods that you need to press and hold to activate Bluetooth and make it discoverable.
Found out how to connect, must close off other connection,manual says can connect to two at the same time, now just checking when earbuds are in box two red lights show charging, one top of box one bottom, am I right in thinking thetop light by the lid would be the buds charging and the bottom the box the manual says red light will go off when fully charged that would only be for the buds as the box light stay on even after 12 hous on charge
