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Original topic:

Secure folder lost

(Topic created on: 03-21-2021 02:59 AM)
MQssir
Beginner Level 2
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Secure Folder
👉***This problem is solved now***👈


Hello to whom it may concern,

I hope you are doing well..

I just updated my Samsung A71 and when I tried to open my secure folder everything was gone from accounts documents or Gallery etc,

So I was wondering if you can provide me with steps to do to get everything back "Important information are in this folder so I need to get it back as soon as you kindly can"

"Im not sure of I have a backup account or something like this"

Thanks for reading

Regards,,,


5 Comments
wagner0911
Active Level 3
Options
Secure Folder

if you are viewing the secure folder simply log in

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wagner0911
Active Level 3
Options
Secure Folder

I have a Samsung M31s I live in Brazil and my device does not have a safe folder I have already spoken to Samsung and no one says anything to me

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Options
Secure Folder
Hi,

Is secure folder app still visible in your phone?
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MQssir
Beginner Level 2
Options
Secure Folder
it is available but everything was in it before the update was gone...
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Samsung_specialist
Community Manager
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Secure Folder

We are sorry for that however if your data synced on Samsung Cloud account, use the same account on your secure folder to restore data as below:

-Secure folder
-From the top right menu select Settings
-Backup and restore
-Add Samsung account
-Restore

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