Original topic:

Secure folder lost

(Topic created on: 03-21-2021 02:59 AM)
429 Views
MQssir
Beginner Level 2
Options
Secure Folder
👉***This problem is solved now***👈


Hello to whom it may concern,

I hope you are doing well..

I just updated my Samsung A71 and when I tried to open my secure folder everything was gone from accounts documents or Gallery etc,

So I was wondering if you can provide me with steps to do to get everything back "Important information are in this folder so I need to get it back as soon as you kindly can"

"Im not sure of I have a backup account or something like this"

Thanks for reading

Regards,,,


5 Comments
wagner0911
Active Level 3
Secure Folder

if you are viewing the secure folder simply log in

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wagner0911
Active Level 3
Secure Folder

I have a Samsung M31s I live in Brazil and my device does not have a safe folder I have already spoken to Samsung and no one says anything to me

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Secure Folder
Hi,

Is secure folder app still visible in your phone?
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MQssir
Beginner Level 2
Secure Folder
it is available but everything was in it before the update was gone...
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Samsung_specialist
Community Manager
Options
Secure Folder

We are sorry for that however if your data synced on Samsung Cloud account, use the same account on your secure folder to restore data as below:

-Secure folder
-From the top right menu select Settings
-Backup and restore
-Add Samsung account
-Restore

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