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Samsung PayThank you for contacting us. If Samsung Wallet is acting unusually or payments are not going through, please try the steps below to ensure the service works properly:
- Make sure NFC is enabled on your device.
- Ensure your device software and Samsung Wallet app are fully updated.
- Confirm that your card is activated for digital payments through your bank.
- Try clearing the cache of Samsung Wallet or reinstalling the app.
- If the issue happens only with a specific merchant, the POS terminal may not support digital payments. In this case, please try another merchant to confirm.
If the issue continues, feel free to reach us any time and we will be happy to support you further.